Dr. Michael “Mike” Lee
Dr. Michael "Mike" Lee
Background
Mike Lee is the Director of Customer Success at Spreedly, a Software as a Service payment orchestration leader. He leads a team of Customer Success Professionals focused on value driven relationship building as well as churn prevention, application adoption planning, and subscription renewal engagements. With a Bachelor of Science in Computer Science from Alabama A&M University, Mike started his career as a Java Developer. He quickly moved up to various leadership roles and explored other aspects of technology including Systems Engineering, Database Engineering and Network Engineering. In 2011, Mike completed his MBA at the University of Massachusetts at Amherst with a focus on Information Technology Management and Strategic Planning. After his MBA degree was completed, Mike moved into Program, Project, and Product Management at Credit Suisse. After 17 years in the IT industry, Mike was introduced to Customer Success at Apptio, Inc, and found that the experience in his background prepared him to grow rapidly within this space. Currently, Mike holds several certifications: PMP, CSM, QTC, Greenbelt, PSM I to name a few.
After obtaining a DBA, Mike plans to continue to grow in leadership in corporate roles and teach minority students in efforts to increase representation in the IT (and tangential industries) focusing on leadership roles.
Mike is a husband and father of three children (13, 9, and 9), and is in his sixth year serving on the Durham Public Schools Board of Education where he has been Chairman for the last 4 years. Mike also sits on various boards and committees for the county of Durham and North Carolina. In his off time, he enjoys flying drones for photography and video.
Research Interest
Mike plans to focus his DBA research on how mid to large companies can measure and predict the continuous loss of value in software as a service product, and services as it relates to renewals and churns.