Gregory Williams

Background

Gregory Williams is a strategic business transformation leader with over 15 years of experience in operations excellence, process optimization and change management. He has held leadership roles at JCPenney, Sports Authority, Dollar Tree, Burlington Stores and Microsoft, and is currently Senior Manager of Operations Servicing Strategy at Capital One. In his current role, Gregory drives process optimization and technology adoption to enhance operational efficiency and support scalable growth in operations servicing.

In 2018, he founded BTG Solutions, a consulting firm guiding small businesses, non-profits and entrepreneurs toward sustainable success through strategic solutions.

Gregory holds a Bachelor of Science in Fashion and Retail Merchandising from Florida State University and a Master of Business Administration in Integrated Business from Mercer University. His certifications in Agile Foundations, Lean Six Sigma Green Belt and Project Management underscore his commitment to data-driven operational transformation. Gregory’s extensive experience enables him to align emerging technologies with organizational needs, fostering effective change across diverse teams.

Based in Washington, DC, Gregory is an avid traveler. He explores global cultures through their cuisines and collects hot sauces from his travels. He is a passionate community leader and founder of One United Community Inc., a non-profit that addresses economic and social barriers. He also enjoys cooking, attending festivals and spending time with family and friends.

Research Interest

Gregory’s research examines the impact of technology on company performance. He focuses on how trust and different leadership styles motivate employees to embrace new technologies, helping them overcome concerns such as job displacement. His work aims to develop straightforward, practical strategies that enhance technology adoption and contribute to business success.