Kelly A. Burich

Kelly A. Burich
DBA Scholar
Senior Customer Service Representative, Merck Animal Health

Kelly currently serves as a senior customer service representative for Merck Animal Health. Previously, Kelly served as the national key account program manager for Virbac and as a key account manager with Novartis Animal Health. She has been working in human and animal health care pharmaceuticals since 1999.

Kelly began her career in sports marketing and business consultation services, which included marketing management, strategic planning and public relations planning. She received her Bachelor of Arts in Public Relations from the University of Central Oklahoma and her Master of Organizational Leadership from Saint Ambrose University. She has obtained professional designation as a Certified Veterinary Business Leader (CVBL) through NAVC, and earned her Certified Compassion Fatigue Professional (CCFP) designation in 2020.

Comparable to other professions where care and empathy go hand-in-hand, stress, burnout, and compassion fatigue are prevalent in the veterinary industry and affect all members of the veterinary healthcare team. Kelly’s area of interest for her dissertation will review the benefits of teaching professional skill sets earlier in academia and throughout a graduate’s career to minimize burnout and compassion fatigue in the veterinary professions.